SHIPPING

How long does shipping take?

Delivery timing varies by product and destination. Your available shipping option and estimated delivery information will be shown during checkout.

Do you ship internationally?

We currently ship within the United States.

How do I track my order?

Once your order ships, you'll receive tracking information by email when tracking is available.

RETURNS

What is your return policy?

Eligible items may be returned within 30 days of delivery, subject to our Returns & Exchanges policy.

How do I start a return?

Contact us with your order number and reason for the return. We'll provide the applicable instructions.

PRODUCTS

Are your beauty devices safe to use?

Follow the manufacturer's instructions and all included safety guidance before using any beauty device. Stop use if irritation or discomfort occurs.

What makes Aura Haven different?

We curate — we don't just sell. Our catalog is intentionally selective, with an emphasis on products that are useful, thoughtfully presented, and worth considering.

PAYMENTS

What payment methods do you accept?

Available payment methods are shown securely at checkout. Supported options may include Shop Pay, Apple Pay, Google Pay, and other methods enabled for your order.

Is my payment information secure?

Checkout is handled through Shopify's payment infrastructure using encrypted connections.

STILL HAVE QUESTIONS?

Reach out through our Contact page and we'll help as soon as possible.