Returns & Exchanges

We want you to feel confident shopping with Aura Haven. If you need to request a return, contact us with your order number and the reason for the request.

Return Window

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Conditions

• Items must be unused and in their original condition.
• Original packaging should be included when applicable.
• Proof of purchase or order information is required.
• Certain personal-care and beauty products may be ineligible once opened or used.
• Items damaged through misuse or improper handling may not qualify.

How to Start a Return

Contact us at aurahavenbrand@gmail.com with your order number and reason for the return. We’ll provide the next steps and return instructions.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and reviewed. Processing time can vary by payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and details so we can review the issue and determine the appropriate resolution.

For the complete terms that apply to returns and refunds, please review our Refund Policy.